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Emails, Blackberry, and the End of Civilisation

Dear Reader,

When people enter into contact, they usually use some kind of ritual to acknowledge the other person's presence. From the classical handshake to the Asian bending, from the "Hey!" to the "How do you do", from "Hi!" to long conversational rituals, there are all sorts of ways to oil social contacts and to acknowledge the fact that the person in front of you is another human being who deserves respect just fo that reason. 

Well, actually this was the basis of a decent conversation "in the good old days".

These social rules are being blown away by the new communication devices. Typing on a blackberry is not something you do for fun: so, to cut the hassle short, people remove everything that is not essential and get rid of all the hello, please, goodbye, thank you, calling people by their name and other time-wasting rituals. Or so they think.

The result is a communication style than the receiver will often perceive as aggressive, disrespectful, brutal and uncivilised, although the sender has no bad intentions. He is just struggling with the keypad, focused on being efficient, and bringing the expression "straight to the point" to new dimensions. 

Politeness? Come on, daddy!! We live in the XXIst century! 

Best regards,

Antoine Henry de Frahan

July 24, 2009 in Information Technology | Permalink | Comments (0) | TrackBack (0)

Lessons from a Failed IT Migration Project

Finding the right IT system is important, but preparing the migration to this new tool is equally important:

1. Make sure that the system is more efficient, more elegant and more user-friendly than the previous one. Does it take less clicks than before to get something?

2. Make sure the new tool is fully operational and debugged before the migration. Make a pilot, test it carefully and thoroughly, and make sure that it works when people are invited to use it.

3. Prepare carefully migration of data: address books, files, etc. Make sure that people will not have to enter again the data they have already entered in the previous system. Make sure they have all the information they need (addresses, files, passwords, etc.) fully available from the start.

4. Organise and prepare carefully a training session and make sure that an helpdesk is not just available but also proactive in the first few days.

5. Measure progress in use of the new system, and take immediate corrective actions if adoption of the new system is not progressing well.

Antoine Henry de Frahan

September 23, 2008 in Information Technology | Permalink | Comments (0) | TrackBack (0)

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